Payment / refund

Payment Policy

To reserve a spot on a Gaia Exclusive Retreats, a non-refundable fee of 20% is required to secure your booking with us. Due to the exclusivity and limited availability, deposits are non-refundable. No refunds for deposits will be provided under any circumstances at any time, except for cancelation within 24 hours from receiving the confirmation of your booked, as mentioned below.

The full payment (due amount) must be paid at once. All retreat payments are due 45 days prior to the start date of the booked retreat unless otherwise specified. Failure to complete all payments by the due date will result in forfeiture of entry to Gaia Exclusive Retreats, with no refunds issued.

The retreat prices are charged per person and DO NOT include flights.

 

Cancellation Policy

If you need to cancel your retreat with Gaia Exclusive Retreats, cancellation fees will be applicable. All cancellations must be submitted in writing. Any promotional inclusions (such as offered products) will be deducted from any applicable refund.

If, for any reason, you need to cancel your retreat after booking with us, the following refund policy will apply:

Within 24 hours of booking: Once you receive confirmation of your booking, you have an additional 24 hours to cancel and receive a full refund, including the deposit/booking fee.

After this period, the following conditions will apply:

– Between 120 – 91 days: A 50% refund will be provided for cancellations made between 120-91 days prior to booked retreat start date. This excludes the non-refundable 20% per person booking fee.

– Less than 90 days: No refund will be provided for cancellations made between 89-0 days prior to booked retreat start date. Cancellations less than 90 days before the start date are non-refundable and will result in a 100% loss of revenue.

No refund will be provided for early departure from the retreat or failure to attend the retreat for any reason.

No refund will be provided for any room downgrades after the 24-hour period from the time of booking has elapsed.

If paying via instalments, the above conditions will apply based on the total price of your booking, not just on any instalments paid. Additionally, due to administration, an additional 5% will be charged on all stage payments.

All retreat payments are due 45 days prior to the start date of the booked retreat unless otherwise specified. Clients whose balances are not received by the 45-day deadline risk forfeiting their retreat booking.

If the retreat has to close for any reason, we will inform you as soon as possible. Gaia Exclusive Retreats will provide full refunds if this occurs. Gaia Exclusive Retreats will refund the retreat cost if applicable but will not cover any losses incurred with flights or any other costs.